Door 05 of 05

Hard Problem Diagnosis

Root cause for what has been broken for months. Not a ticket queue, not another round of replacing hardware: instrumentation, reproduction, isolation, and a written explanation.

When nothing else has worked, we find it.

Describe Your Problem

Sound familiar?

A flaky network that has survived two vendor swaps and a full hardware refresh
Wi-Fi that drops in one wing, at one time of day, for some devices
A VPN that half works, depending on who you ask
Backups that "succeed" every night and have never been restored
An M365 tenant doing something nobody can explain
A problem that has been open so long the ticket has its own nickname

What we do

Instrument: capture what is really happening, not what the dashboard says
Reproduce: turn "sometimes" into "every time, on demand"
Isolate: narrow it to the layer, the device, the line of config
Fix: correct the root cause, not the symptom
Document: hand you the why in plain language so it stays fixed
Work alongside your team and your vendors, not around them

Relevant build

Proof it's been done before.

Technology for a community institution · Network / Systems / Support

Park City Historical Society

Full technology environment for a nonprofit preserving Park City's history: infrastructure, network, and the systems that keep a small staff working reliably on a nonprofit budget.

Built to last, like the history it protects.

UniFiWindowsM365

The hotel network three companies couldn't fix

Problem: A multi-vendor hotel network with guest and staff Wi-Fi that kept failing. Three other companies had each replaced hardware. The problem stayed.
What we found: The fault didn't live inside any one vendor's box. It lived in how the pieces had been stitched together over the years, and nobody had documented it.
Result: Fixed at the root cause, documented so the next vendor can't reintroduce it.

All builds and case blocks →

Behind door 05?

Describe the problem. We'll tell you up front whether we can solve it.

Describe Your Problem

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